Shipping & delivery

Shipping & delivery

Delivery to these countries is free of charge and takes 1 till 5 days:
Germany, Netherlands, Belgium, Switzerland, Austria.

Delivery to these countries costs EUR 5 and is free of charge on orders over EUR 80:
France

Delivery to these countries costs EUR 10 and is free of charge on orders over EUR 200:
Denmark, Finland, UK, Ireland, Italy, Luxembourg, Portugal, Spain, Poland, Hungary, Czech Republic, Romania, Bulgaria, Greece, Croatia, Lativa, Monaco, Sweden, Slovenia, Slovakia, Ukraine.

Delivery to these countries costs EUR 25 and is free of charge on orders over EUR 500:
Turkey, Bosnia and Herzegovina, Greenland, Jersey, Moldova, Macedonia, Malta, Norway, Serbia, Russia.

Delivery to these countries costs EUR 35 and is free of charge on orders over EUR 750:
Iceland, Canada, USA, Israel, Netherlands Antilles, Georgia, Guensey, Gibraltar, Martinique, Chile.

Delivery to these countries costs EUR 50 and is free of charge on orders over EUR 750:
Arab Emirates, Australia, Brazil, Andorra, Antigua and Baruba, Aruba, Curacao, Falkland Islands, French Guiana, Guadeloupe, Montenegro, Saint Martin, Mexico, New Caledonia, New Zealand, French Polynesia, Qatar, Saudi Arabia, Sand Marino, Trinidad and Tobago, Mayotte, South Africa.

International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.

As soon as we have shipped your order you will receive an email stating the DHL tracking number. You can check the status of your order after receiving the email via the link provided. After we have transferred your order to our shipping partner you will also receive an email with a package number.

DHL Tracking

If you have any further questions please send an email to service@gaastraproshop.com or call us on our free helpline +49 38874-899693 (Monday to Friday 9am-6pm).

In Germany we ship our orders with DHL. DHL offers a tracking system on their website. As soon as we have transferred your order to our logistic partner we will sent you an e-mail with your tracking code. This way you will always be informed about the status of your tracking.

Our shipping partners try to deliver your package multiple times. If you are not at home during the first delivery you will get a notification to make an appointment for a second delivery. If the second delivery fails too the package will be sent back to our warehouse and we will refund your money if you already made a payment.